# Botpress consultant: AI support agents that can act on a ticket. > SBD builds and supports Botpress agents that answer from your own content, take actions in your order and account systems, and hand over to a person with the history attached, for teams of 5 to 1,000 people. Workflow automation builds start at $1,500, with the fixed price set after a $500 Automation Audit that is credited to the build. - Canonical: https://smallbaydigital.com/integrations/tools/botpress/ - Publisher: SmallBay Digital ## What a Botpress expert from SBD builds The work usually starts with a support queue full of questions someone answers the same way every day: where is my order, can I change this, can I get a refund. An agent can answer many of those, but the value comes from letting it act in the systems behind the answer, and from knowing when it should stop and pass the ticket on. We build in Botpress Studio with your support lead. We read a sample of real tickets first, decide which types the agent should resolve and which it should escalate, then connect the systems it needs. Each action that changes data has limits, such as a refund ceiling, and anything outside them goes to a person. We have not published a case study built on Botpress, so we will not point you to one. The closest published work is our [property automations](https://smallbaydigital.com/case-studies/rental-portfolio-automations/), which connect Zendesk, Claude and n8n with the same attention to checks and handover. - Support agents on top of [Zendesk](https://smallbaydigital.com/integrations/tools/zendesk/) or [Intercom](https://smallbaydigital.com/integrations/tools/intercom/), with your team keeping its helpdesk. - Order status, changes and refund workflows connected to [Shopify](https://smallbaydigital.com/integrations/tools/shopify/) and your back office. - [WhatsApp](https://smallbaydigital.com/integrations/tools/whatsapp/) and website agents that hand over to a person with the history attached. - Lead qualification that writes to [HubSpot](https://smallbaydigital.com/integrations/tools/hubspot/) and alerts the right salesperson. ## When Botpress is the right choice, and when it is not Botpress suits support teams whose tickets need actions as well as answers, and teams that want to avoid per-seat pricing. It works on top of an existing helpdesk or as its own helpdesk through Botpress Desk, so you do not have to migrate first. An agent is only as good as the content and systems behind it. If your help articles are out of date or your order data is spread across spreadsheets, fix that first or the agent will give confident wrong answers. We test on a set of real past tickets before any customer sees it, and we measure how many it resolves correctly. - Your questions are simple and come from documents alone; [Chatbase](https://smallbaydigital.com/integrations/tools/chatbase/) may be quicker and cheaper. - Volume is very low; a good help centre and a shared inbox may be all you need. - Most of your support is by phone; compare a [voice agent](https://smallbaydigital.com/solutions/voice-agents/), since the Botpress pricing page lists the voice channel on Enterprise only. - The agent would give regulated advice; keep a person answering and use AI to draft. ## Botpress plans, conversations and AI usage Botpress prices by conversation, with no per-seat cost on Team and above. Any exchange with at least two messages from the end user counts, and AI-only and human-assisted conversations count the same. Conversation packs are added automatically near your quota and cannot be switched off, so we size the plan from your real ticket volume. From Botpress's pricing page in November 2026, with paid plans billed annually: - **Free:** $0; 100 conversations; 3 seats; 3 AI agents; no top-ups. - **Plus:** $150 a month; 250 conversations a month, then $65 per 100; $25 of AI usage; 3 seats; unlimited agents; white-label webchat. - **Team:** $750 a month; 1,500 conversations a month, then $50 per 100; $150 of AI usage; unlimited seats; teams, routing and role-based access. - **Enterprise:** priced on request; adds dedicated support, an uptime SLA, a security review, custom storage and the voice channel. ## How hiring a Botpress consultant from SBD works Every engagement starts with an [Automation Audit](https://smallbaydigital.com/services/audit/) at $500, credited in full to your build. For Botpress we go through a sample of your tickets, estimate how many an agent could resolve, check the state of your help content and work out your monthly conversations, so the plan is sized before anything is built. Workflow automation builds start at $1,500, and the fixed price is set after the audit and agreed before work begins. Your Botpress subscription is paid by you to Botpress. We do not resell licences. ## What you own, and how the agent stays accurate The Botpress workspace, the agents and every connected account stay in your name. You receive a runbook covering what each agent can do, its limits, how escalation works and how to update its knowledge. Agents drift as products and policies change, so we set up a regular review of escalated and low-rated conversations. Your team can update content directly, and we can look after the rest under a support plan. ## Related - [Case study: property automations with Zendesk and n8n](https://smallbaydigital.com/case-studies/rental-portfolio-automations/) - [Voice agents](https://smallbaydigital.com/solutions/voice-agents/) - [Zendesk automation](https://smallbaydigital.com/integrations/tools/zendesk/) - [Intercom automation](https://smallbaydigital.com/integrations/tools/intercom/) - [Chatbase](https://smallbaydigital.com/integrations/tools/chatbase/) - [Relevance AI](https://smallbaydigital.com/integrations/tools/relevance-ai/) ## Sources - Botpress: Pricing page (plans, conversations, AI usage, packs, channels, what counts as a conversation), checked 4 November 2026 - Botpress: Product page (helpdesk, handoff, escalation, security statements), checked 4 November 2026