# SmallBay Digital (SBD)

> AI automation for teams of 1 to 1,000 people. SBD audits how your operations
> run, then builds the automations, internal tools and AI agents that take
> repetitive work off your team, in accounts you own, at a fixed price, and keeps
> them running. Audit $500, credited to the build. Builds from $2,500.

## About

SmallBay Digital builds automations, internal tools, AI agents and integrations for
companies of 1 to 1,000 people in manufacturing, retail, services and software.
Method: Audit, Blueprint, Build, Run. The Automation Audit costs $500, takes one to
two weeks and is credited to the build. Builds are fixed scope and fixed price from
$2,500, live in 2 to 8 weeks, with 60 days of hypercare. Care plans from $1,000 a
month. Everything is built in accounts the client owns. No hourly billing.

Legal entity: SmallBay Digital LLP

## Core Pages

- [Home](https://smallbaydigital.com/): AI automation for B2B operations
- [Services](https://smallbaydigital.com/services/): custom AI software, strategy consulting, system audits, data migration
- [Pricing](https://smallbaydigital.com/pricing/): what engagements cost and what moves the number
- [MVP Audit](https://smallbaydigital.com/mvp-audit/): $500 review of an AI-built or vibe-coded MVP, written report within a week
- [Solutions](https://smallbaydigital.com/solutions/): by industry and by business function
- [Integrations](https://smallbaydigital.com/integrations/): connecting the tools you already run
- [Case Studies](https://smallbaydigital.com/case-studies/): real client outcomes with metrics
- [Blog](https://smallbaydigital.com/blog/): AI automation strategy and analysis
- [About](https://smallbaydigital.com/about/): team, approach, and how we work
- [Contact](https://smallbaydigital.com/contact/): enquiries and discovery calls
- [AI Readiness Program](https://smallbaydigital.com/ai-readiness-program/): 8-week program turning manual ops into AI-native systems

## Solutions by Industry

- [Manufacturing](https://smallbaydigital.com/solutions/industry/manufacturing/): Manufacturing automation means production data entered once at the machine and visible live, stock levels that match the shelf with reorder flags, and dispatch documents, e-way bills and customer messages generated from one event. SBD builds this around the ERP and accounting system you already run, starting with a $500 audit on the floor that is credited to the build.
- [Distribution and logistics](https://smallbaydigital.com/solutions/industry/distribution/): Distribution automation means payment reminders that run on the credit cycle and escalate by age, proof of delivery captured on a phone and attached to the order, one stock count pushed to every sales channel, and ETA messages sent from the dispatch event. SBD builds it around your accounting and inventory tools, starting with a $500 audit credited to the build.
- [Consulting and agencies](https://smallbaydigital.com/solutions/industry/consulting/): Consulting and agency automation means client onboarding triggered by a signed proposal, reports assembled from the tools that hold the data, proposals generated from a price book and call notes for a principal to approve, and a knowledge assistant that answers from your own documents and cites them. SBD builds it on the tools you run, starting with a $500 audit credited to the build.
- [Service and e-commerce](https://smallbaydigital.com/solutions/industry/service-ecommerce/): E-commerce automation means one product record synced to every channel with per-channel mapping, a stock count that cannot oversell, orders moving from storefront to fulfilment to accounting without re-entry, support tickets with the order attached, and payouts posted so the bank reconciles. SBD has shipped this on Shopify, eBay and marketplace stacks, starting with a $500 audit credited to the build.
- [Healthcare](https://smallbaydigital.com/solutions/industry/healthcare/): Healthcare practice automation means patient intake forms that write to the record, bookings with reminders and waitlist backfill that reduce no-shows, referrals and documents captured and filed by patient, and invoices or claims raised from the completed appointment. SBD builds the administrative layer around your practice management or EHR system, in your accounts, and never makes clinical decisions.
- [Real estate](https://smallbaydigital.com/solutions/industry/real-estate/): Real estate automation means enquiries from portals, the website and social messages answered and qualified in minutes, viewings booked against agent calendars with reminders, each deal tracked through offer, checks and completion with documents and deadlines, and for property managers, rent collection, maintenance requests and renewals run on schedule. SBD builds it around your CRM, in your accounts.
- [SaaS](https://smallbaydigital.com/solutions/industry/saas/): SaaS operations automation joins product usage, billing, CRM and support so trial users get the right nudge at the right moment, new customers are onboarded by a sequence that tracks progress, failed payments are retried and chased, support sees plan and usage on every ticket, and revenue and churn are reported from live data. SBD builds it around Stripe, your CRM and your helpdesk.
- [Professional services](https://smallbaydigital.com/solutions/industry/professional-services/): Professional services automation means new clients onboarded from an intake form to a signed engagement letter and identity check, documents requested and chased automatically, every deadline tracked across matters with reminders, and time captured and turned into invoices at period end. SBD builds it around your practice management, document and accounting systems, in your accounts.

## Solutions by Function

- [Back office](https://smallbaydigital.com/solutions/function/back-office/): Back office automation replaces manual document handling, data entry, and approval chasing with systems that do it continuously and leave an audit trail. SBD builds document intake agents, cross-system sync and approval workflows on the tools you run, with the first workflow usually live inside the first two-week sprint.
- [Finance and accounting](https://smallbaydigital.com/solutions/function/finance/): Finance automation handles invoicing and payment reminders on a schedule, categorises expenses automatically, reconciles payments against invoices, and keeps dashboards live rather than monthly. SBD integrates these around existing accounting systems such as Tally, Zoho, Xero and QuickBooks rather than replacing them.
- [Compliance and risk](https://smallbaydigital.com/solutions/function/compliance/): Compliance automation captures the audit trail as work happens, generates regulatory reports from live data, and monitors for risk conditions continuously instead of at review time. SBD builds this into the operational systems themselves, so evidence exists by default rather than being reconstructed before an audit.
- [Sales and RevOps](https://smallbaydigital.com/solutions/function/sales/): Sales automation reads every inbound lead, enriches it, scores it against your ideal customer profile and writes the CRM record, so a rep sees a qualified lead with context and a drafted first reply within minutes. SBD builds this around the CRM you run, with a review queue for anything the system is unsure about.
- [Customer support](https://smallbaydigital.com/solutions/function/support/): Support automation classifies each incoming ticket, attaches the order or account context, routes it to the right queue, drafts a reply for a person to send, and tells the customer where things stand before they ask. SBD builds it inside the helpdesk you already use, with the AI step kept behind a confidence line.
- [Operations](https://smallbaydigital.com/solutions/function/operations/): Operations automation gives every order, job or ticket one record that moves through confirmation, work, dispatch and billing with each stage updated by the system that did the work. Status reaches the warehouse, the customer and finance from the same event. SBD builds this on an operations base in your name, with a review queue for exceptions.
- [Marketing](https://smallbaydigital.com/solutions/function/marketing/): Marketing operations automation keeps audiences, tags and consent synced from the CRM and the store, triggers messages from real events such as a purchase, a dispatch or a lapse, and joins campaign results to actual revenue in one report. SBD builds this on the email, SMS and WhatsApp tools you already pay for.
- [HR and people](https://smallbaydigital.com/solutions/function/people/): People operations automation turns a signed offer into accounts, equipment requests, a first-week plan and a welcome message, keeps leave and attendance in one record, files documents by person and type, and answers routine policy questions from your own handbook. SBD builds it on the tools you have, with a person reviewing anything sensitive.
- [IT](https://smallbaydigital.com/solutions/function/it/): IT operations automation provisions and revokes access from one record of who works here, routes internal requests to the right queue with the context attached, replaces spreadsheet processes with internal tools that have roles, and puts monitoring and documentation around the automations the business already depends on. SBD builds it in your accounts, with least-privilege access.
- [Leadership](https://smallbaydigital.com/solutions/function/leadership/): Leadership reporting automation pulls sales, cash, operations and support numbers from the systems that hold them into one dashboard that updates itself, writes a short weekly summary of what moved and why, and alerts when a number drifts past a line you set. SBD builds it from your record of truth, not from exports.

## Integrations

- [Shopify + Airtable](https://smallbaydigital.com/integrations/shopify-and-airtable-automation/): Connecting Shopify to Airtable means mirroring orders, inventory and customers into an operational base your team can work in. The hard part is not the initial push, it is keeping records correct when orders are edited, partially fulfilled, or refunded. SBD builds this with reconciliation rather than fire-and-forget triggers.
- [Shopify + eBay](https://smallbaydigital.com/integrations/shopify-and-ebay-automation/): Syncing Shopify and eBay means holding one master catalogue and pushing stock changes to both channels the moment anything sells. Without it, the same unit stays listed on the second channel until someone updates it manually, which is how oversells and cancelled orders happen. SBD has run this pattern across three channels with zero mismatches.
- [HubSpot + Airtable](https://smallbaydigital.com/integrations/hubspot-and-airtable-automation/): Connecting HubSpot to Airtable lets sales keep working in the CRM while delivery runs in a base built for operations. The difficulty is two-way sync: without loop protection and stable record matching, updates ping-pong between systems and duplicates accumulate. SBD builds this with a defined field ownership model on each side.
- [Tally + Airtable](https://smallbaydigital.com/integrations/tally-and-airtable-automation/): Connecting Tally to Airtable means extracting ledgers, vouchers and outstanding balances into a base the whole team can see, while Tally remains the accounting system of record. Tally has no cloud API, so this is done over its local XML/ODBC interface with a bridge, which is precisely why generic connectors do not offer it.
- [Shopify + QuickBooks](https://smallbaydigital.com/integrations/shopify-and-quickbooks-automation/): Connecting Shopify to QuickBooks means posting sales, fees, refunds and payouts so the ledger reconciles against money received. Most integrations post the order total and ignore payment processing fees and payout batching, which is why the bank line never matches. SBD builds it around the payout, not the order.
- [Zoho Books + Airtable](https://smallbaydigital.com/integrations/zoho-books-and-airtable-automation/): Connecting Zoho Books to Airtable lets invoices be raised automatically from operational events such as dispatch or project completion, and pulls receivables back so the team can see what is outstanding. Zoho Books rate-limits by plan and scopes tokens per organisation, which is where most quick integrations come apart.
- [WhatsApp + Airtable](https://smallbaydigital.com/integrations/whatsapp-and-airtable-automation/): Connecting WhatsApp to Airtable lets you send order updates, payment reminders and delivery notifications from your operational base, and log replies back against the right record. It has to run on the official WhatsApp Business API, where templates need pre-approval and business-initiated messages fall outside the 24-hour window.
- [Airtable + Retool](https://smallbaydigital.com/integrations/airtable-and-retool-automation/): Pairing Airtable with Retool keeps Airtable as the operational database while Retool provides the interface, role-scoped screens, validated forms and bulk actions that a grid view cannot do. The main constraints are Airtable’s API rate limit and record ceiling, which shape how the Retool app should query.
- [Pipedrive + Airtable](https://smallbaydigital.com/integrations/pipedrive-and-airtable-automation/): Connecting Pipedrive to Airtable automates the handoff from a won deal to delivery, and reports progress back into the CRM. The awkward part is Pipedrive’s custom fields: they are addressed by generated hash keys rather than names, so integrations built against field labels break the moment a field is edited.
- [HubSpot + Slack](https://smallbaydigital.com/integrations/hubspot-and-slack-automation/): Connecting HubSpot to Slack routes meaningful CRM events, a deal stage change, a high-value form fill, a stalled opportunity, to the right channel or person with enough context to act on. The failure mode is volume: notify on everything and the channel gets muted, which is worse than no integration.

## Case Studies

- [AI outbound sales platform](https://smallbaydigital.com/case-studies/intellreach-ai-outbound-platform/): IntellReach AI. An outbound sales platform that ingests contacts, writes personalised emails from a knowledge base, runs follow-up sequences, handles replies and bounces, and hands interested prospects to a person. Results: Product areas 11, Tenant isolation Every row, Scheduled jobs 3.
- [Part finder and product catalogue](https://smallbaydigital.com/case-studies/sbee-cables-part-finder/): SBEE Cables. An internal platform for a cable manufacturer that decodes positional article numbers across the catalogue, finds the right part in four steps, and turns enquiries into documents. Results: Article numbers 6,000+, Product categories 39, Lookup tables 24.
- [Property operations automations and agent fleet](https://smallbaydigital.com/case-studies/rental-portfolio-automations/): Ruyi Flux. Six fixed-scope automations for a US residential rental portfolio of around 120 properties, followed by an agent fleet with a control plane, decision queue and policy engine now in build. Results: Automations live 6, Properties ~120, Agents in build 12.
- [Enquiry and quotation platform on SAP](https://smallbaydigital.com/case-studies/rfq-to-quotation-on-sap/): Revotec. An enquiry platform for an industrial parts distributor that reads emailed RFQs with AI, matches parts against the item master, and works with SAP from enquiry to order. Results: RFQs Read by AI, Parts Matched to master, ERP SAP.
- [Internal operations tool replacing SmartSuite](https://smallbaydigital.com/case-studies/consulting-internal-tool/): OneMagnate Consulting. A purpose-built operations tool for a consulting firm, replacing a SmartSuite workspace with quotations, brands, architect firms, contracts, projects and roles enforced on the server. Results: Modules 9, Roles Server-enforced, Shared logins 0.
- [Multi-user production dashboard](https://smallbaydigital.com/case-studies/manufacturer-dashboard/): Copper wire manufacturer. Built a central dashboard for a copper wire manufacturer to unify data tracking, order movement insights, and production stage monitoring, replacing scattered manual systems. Results: Processing Time -45%, Data Accuracy +60%, Modules 10+.
- [Sales channel inventory sync](https://smallbaydigital.com/case-studies/ecommerce-product-sync/): D2C watch reseller. Unified product data across Shopify, eBay, and Chrono24 for a fast-growing D2C reseller, eliminating manual updates and inventory mismatches across platforms. Results: Time Saved 80%, Mismatches 0, Launch Speed 2x.
- [Order and dispatch management system](https://smallbaydigital.com/case-studies/order-management-app/): Building materials supplier. Digitized the entire order, enquiry, and dispatch management process for a building material supplier, replacing Excel tracking with a custom Retool app and automated WhatsApp notifications. Results: Time Saved 40%, Stakeholders 5+, Invoices Auto.
- [Automated cashback and loyalty system](https://smallbaydigital.com/case-studies/customer-loyalty-system/): Industrial manufacturer. Built a QR-based customer loyalty and cashback system for an industrial manufacturer to establish direct relationships with end users and increase brand stickiness. Results: Sales Lift 5-10%, Engagement 3x, Payouts Auto.
- [Lead enrichment and sales automation](https://smallbaydigital.com/case-studies/lead-enrichment-sales-automation/): B2B sales team. Automated the entire inbound lead path, capture, enrichment, AI qualification, CRM sync, follow-up and meeting booking, for a team drowning in manual context-switching across fragmented lead sources. Results: Manual CRM Entry -90%, Response Time <3 min, Conversion Rate 3.4x.
- [Lightweight project management system](https://smallbaydigital.com/case-studies/photo-studio-project-management/): E-commerce photo studio. Built a full project and task management system on Google Sheets for a five-person photo studio that needed real capability without the cost of enterprise project software. Results: Time Saved 60%, Team Size 5, Software Cost Near-zero.
- [Retailer catalogue and order portal](https://smallbaydigital.com/case-studies/jeweller-catalogue-portal/): Wholesale jeweller. Digitised order processing and catalogue management for a wholesale jeweller, with gated retailer access and automated WhatsApp updates replacing manual customer communication. Results: Order Processing 30% faster, Client Inquiries -50%, Access Approved only.

## Blog

- [Does an AI agent still need Zapier?](https://smallbaydigital.com/blog/does-an-agent-still-need-zapier/): A widely shared post argues Zapier goes to zero because agents click buttons and call APIs themselves. We run both every day. Where the argument is right, where it is wrong, and what we use for each job.
- [How much should an AI agent be allowed to do?](https://smallbaydigital.com/blog/how-much-should-an-ai-agent-be-allowed-to-do/): An agent with an unscoped token dropped a production database and its backups in nine seconds. The permission model we use for every agent: read widely, write narrowly, spend with a cap, and escalate when unsure.
- [Invoice intake with an agent: the first thirty days](https://smallbaydigital.com/blog/invoice-intake-with-an-agent-30-day-log/): What the first month of an invoice intake agent looks like from the inside: how the queue behaves, which invoices escalate, what the finance team changes, and the three settings that decide whether it survives month two.
- [n8n self-hosted or cloud for a team under 50?](https://smallbaydigital.com/blog/n8n-self-hosted-vs-cloud-for-a-team-under-50/): Self-hosting n8n costs a few dollars a month for the server and a lot more for the person who keeps it up. The break-even in executions, what you take on when you host, and the answer we give most teams of 1 to 50.
- [Six months of AI agents in production: what broke](https://smallbaydigital.com/blog/six-months-of-agents-in-production/): Not the model. Field renames, a confidence score that drifted, a supplier who changed invoice format, and a Slack channel nobody read. What failed across the agent systems we run for clients, and what we changed.
- [The 95% figure, read properly](https://smallbaydigital.com/blog/the-95-percent-figure-read-properly/): MIT says 95% of generative AI pilots show no profit impact. The study was 52 interviews, 153 survey responses and 300 public deployments. What it measured, what it did not, what the other 5% did, and why we quote it anyway.
- [We tried AI and nothing stuck](https://smallbaydigital.com/blog/we-tried-ai-and-nothing-stuck/): The sentence we hear on most first calls. It is almost never about the AI. The four reasons tools get abandoned in small companies, how to tell which one you have, and the one change that makes the next attempt stick.
- [Who noticed when the workflow stopped?](https://smallbaydigital.com/blog/who-noticed-when-the-workflow-stopped/): Most automation failures are silent. The run shows green, the trigger is armed, and nothing happens for six weeks. How silent failure works in Zapier and n8n, what it costs, and the four checks we put on every build.
- [Your Lovable app is probably public](https://smallbaydigital.com/blog/your-lovable-app-is-probably-public/): Over 170 Lovable-built apps had open databases in one disclosure. Most vibe-coded apps ship with row-level security off. How the leak works, the three named breaches of 2026, and the twenty-minute check to run before you tell anyone your app exists.
- [The Zapier tax in 2026: what a 20-person team pays](https://smallbaydigital.com/blog/the-zapier-tax-in-2026/): Zapier now bills tasks, AI steps by model tier, and Agents in activities. A worked bill for a 20-person company, what the same workflows cost on n8n, and the rule Zapier itself now recommends to cut the bill.
- [Stop building Zaps. Start building agents.](https://smallbaydigital.com/blog/stop-building-zaps-start-building-agents/): Fifty disconnected automations are a liability, not a system. How to move from triggers and actions to agents that hold state, handle exceptions and get looked after.
- [The 2026 AI readiness checklist](https://smallbaydigital.com/blog/ai-readiness-checklist-2026/): Ten questions across data, process, tools, team and strategy. Score your business before you spend on AI, and find out whether to build now or fix the foundations first.
- [The first eight weeks with SBD](https://smallbaydigital.com/blog/ai-readiness-program-2026/): What happens, week by week, from the Automation Audit to the first system running in production: who we talk to, what gets built, what you own, and what the 60 days after go-live look like.
- [Automation vs AI systems: what moves the number](https://smallbaydigital.com/blog/automation-vs-ai-systems/): Stacking task automations stalls at around twenty. The difference between a task and a system, the five layers that make a system hold, and which workflow to rebuild first.

## Pricing

Automation Audit: $500, one to two weeks, written findings with a fixed price per
fix, credited in full to a build within 90 days. Builds: fixed scope and fixed
price from $2,500, live in 2 to 8 weeks, 60 days of hypercare included. Care plans
from $1,000 a month. Enterprise track from $10,000. Nothing is billed by the hour.
Full ladder: https://smallbaydigital.com/pricing/

## Contact

- Email: hello@smallbaydigital.com
- Phone and WhatsApp: +91-9901571683
- Book a thirty-minute fit call: /book/
- Contact form (audit, walkthrough or discussion): https://smallbaydigital.com/contact/
- Vibe-coded app audit, $500: https://smallbaydigital.com/mvp-audit/
- LinkedIn: https://www.linkedin.com/company/smallbay-digital/

## Legal

- [Privacy policy](https://smallbaydigital.com/privacy-policy/): what we collect, regional rights, client data in engagements
- [Website terms](https://smallbaydigital.com/terms/): website use; engagements run on a signed statement of work
- [Cookie policy](https://smallbaydigital.com/cookie-policy/): one analytics cookie with consent
- [Cancellation and refund policy](https://smallbaydigital.com/cancellation-refund/): audit credit, sprint cancellation, care plan notice

## Tools we build on and connect (A to Z)

- [Airtable](https://smallbaydigital.com/integrations/tools/airtable/): A relational database with a spreadsheet face, used as the operations base for teams who have outgrown sheets.
- [Asana](https://smallbaydigital.com/integrations/tools/asana/): Work management for projects and tasks, with rules, portfolios and timelines.
- [Attio](https://smallbaydigital.com/integrations/tools/attio/): A flexible CRM built on a data model you shape, popular with small teams and founders.
- [Brevo](https://smallbaydigital.com/integrations/tools/brevo/): Email, SMS and WhatsApp campaigns and transactional messaging, formerly Sendinblue.
- [Bubble](https://smallbaydigital.com/integrations/tools/bubble/): A no-code builder for web apps with its own database and workflows.
- [Cal.com](https://smallbaydigital.com/integrations/tools/cal-com/): Open scheduling with booking pages, routing forms and workflows.
- [Calendly](https://smallbaydigital.com/integrations/tools/calendly/): Scheduling pages and routing used by most sales and support teams.
- [Claude](https://smallbaydigital.com/integrations/tools/claude/): Anthropic's models, used through the business API for reading, classifying, extracting and drafting.
- [ClickUp](https://smallbaydigital.com/integrations/tools/clickup/): Tasks, docs and dashboards in one workspace, with a deep API.
- [Cloudflare](https://smallbaydigital.com/integrations/tools/cloudflare/): DNS, edge functions, storage and security in front of your apps.
- [DocuSign](https://smallbaydigital.com/integrations/tools/docusign/): Electronic signatures and agreement workflows.
- [Dropbox](https://smallbaydigital.com/integrations/tools/dropbox/): File storage and sharing used by many teams as the document archive.
- [eBay](https://smallbaydigital.com/integrations/tools/ebay/): The marketplace most multi-channel sellers add second, with its own listing rules and limits.
- [Fillout](https://smallbaydigital.com/integrations/tools/fillout/): Forms with logic, payments and native connections to Airtable and Notion.
- [Freshdesk](https://smallbaydigital.com/integrations/tools/freshdesk/): A helpdesk with ticketing, automations and a knowledge base.
- [Gmail](https://smallbaydigital.com/integrations/tools/gmail/): Google Workspace email, which is where most small-company processes still begin.
- [Google Drive](https://smallbaydigital.com/integrations/tools/google-drive/): Google Workspace file storage, Docs and Slides.
- [Google Sheets](https://smallbaydigital.com/integrations/tools/google-sheets/): The spreadsheet most operations start in, and the one most integrations have to respect.
- [HubSpot](https://smallbaydigital.com/integrations/tools/hubspot/): The CRM and marketing platform most B2B teams of 10 to 1,000 run on.
- [Intercom](https://smallbaydigital.com/integrations/tools/intercom/): Messaging and support with Fin, its AI agent, for product companies.
- [Jira](https://smallbaydigital.com/integrations/tools/jira/): Issue tracking for engineering and IT teams.
- [Klaviyo](https://smallbaydigital.com/integrations/tools/klaviyo/): Email and SMS marketing for e-commerce, built on customer events.
- [Linear](https://smallbaydigital.com/integrations/tools/linear/): Issue tracking for product teams, fast and opinionated.
- [Make](https://smallbaydigital.com/integrations/tools/make/): Visual automation with scenarios, routers and good error handling, formerly Integromat.
- [Mailchimp](https://smallbaydigital.com/integrations/tools/mailchimp/): Email marketing and audiences, still the default for many small companies.
- [Microsoft 365](https://smallbaydigital.com/integrations/tools/microsoft-365/): Outlook, Excel, Teams and SharePoint, the office stack for most established companies.
- [monday.com](https://smallbaydigital.com/integrations/tools/monday/): Boards for projects, sales and operations with automations and dashboards.
- [n8n](https://smallbaydigital.com/integrations/tools/n8n/): The automation platform we build most systems on: code where needed, visual where not, cloud or self-hosted.
- [Notion](https://smallbaydigital.com/integrations/tools/notion/): Docs, wikis and lightweight databases, often the company brain.
- [OpenAI](https://smallbaydigital.com/integrations/tools/openai/): GPT models through the business API for extraction, classification and drafting.
- [Pipedrive](https://smallbaydigital.com/integrations/tools/pipedrive/): A sales-first CRM for small teams, with a straightforward API.
- [PostgreSQL](https://smallbaydigital.com/integrations/tools/postgres/): The database under most serious systems, including Supabase.
- [QuickBooks](https://smallbaydigital.com/integrations/tools/quickbooks/): Intuit's accounting platform for small and mid-size companies, with an API that rewards care.
- [Razorpay](https://smallbaydigital.com/integrations/tools/razorpay/): Payments, payment links and payouts, widely used by businesses selling in India and Southeast Asia.
- [Resend](https://smallbaydigital.com/integrations/tools/resend/): Transactional email for developers, with clean deliverability tooling.
- [Retool](https://smallbaydigital.com/integrations/tools/retool/): Internal tools built fast on top of your database and APIs, with roles.
- [Salesforce](https://smallbaydigital.com/integrations/tools/salesforce/): The enterprise CRM, with an API that can do anything and needs discipline.
- [Shopify](https://smallbaydigital.com/integrations/tools/shopify/): The storefront for most of the e-commerce businesses we work with.
- [Slack](https://smallbaydigital.com/integrations/tools/slack/): Where the team is, and therefore where alerts have to land to be read.
- [SmartSuite](https://smallbaydigital.com/integrations/tools/smartsuite/): A work management database in the Airtable family, with stronger permissions and views.
- [Softr](https://smallbaydigital.com/integrations/tools/softr/): Client portals and internal apps on top of Airtable, SmartSuite or Google Sheets.
- [Stripe](https://smallbaydigital.com/integrations/tools/stripe/): Payments, invoicing and subscriptions for software and services businesses.
- [Supabase](https://smallbaydigital.com/integrations/tools/supabase/): Postgres with auth, storage and APIs, and the database under most apps we build or rescue.
- [Tally](https://smallbaydigital.com/integrations/tools/tally/): TallyPrime, an accounting and inventory system used widely across South Asia, the Middle East and Africa.
- [Tally Forms](https://smallbaydigital.com/integrations/tools/tally-forms/): Free-form forms with logic and webhooks, popular with founders and small teams.
- [Twilio](https://smallbaydigital.com/integrations/tools/twilio/): SMS, voice and WhatsApp messaging APIs.
- [Typeform](https://smallbaydigital.com/integrations/tools/typeform/): Conversational forms with strong design, used for lead capture and surveys.
- [Vercel](https://smallbaydigital.com/integrations/tools/vercel/): Hosting for web apps and serverless functions, where many of our portals and endpoints run.
- [WhatsApp Business API](https://smallbaydigital.com/integrations/tools/whatsapp/): The channel customers in most markets reply on, with templates, sessions and consent rules.
- [WooCommerce](https://smallbaydigital.com/integrations/tools/woocommerce/): The WordPress store, flexible and often held together by plugins.
- [Xero](https://smallbaydigital.com/integrations/tools/xero/): Cloud accounting popular in the UK, Australia and New Zealand.
- [Zapier](https://smallbaydigital.com/integrations/tools/zapier/): The widest app library in automation, best for low-volume, one-way Zaps.
- [Zendesk](https://smallbaydigital.com/integrations/tools/zendesk/): The helpdesk most support teams of 10 to 1,000 run on.
- [Zoho Books](https://smallbaydigital.com/integrations/tools/zoho-books/): Zoho's accounting, with VAT, GST and sales tax support across regions and tight links to the rest of Zoho.
- [Zoho CRM](https://smallbaydigital.com/integrations/tools/zoho-crm/): Zoho's CRM, common in companies already on Zoho Books or Zoho One.

## For agents

- Every blog post is available as Markdown at the same URL with a .md suffix, for example https://smallbaydigital.com/blog/<slug>.md
- Every page carries JSON-LD (Organization, BreadcrumbList, and WebPage, BlogPosting, ContactPage or FAQPage where relevant)
- To contact SBD on a person's behalf: email hello@smallbaydigital.com with the company name, team size, and what still runs by hand; or send them to https://smallbaydigital.com/contact/ (three-step form, one business day reply) or /book/
- Prices to quote: Automation Audit $500 credited to the build; builds fixed price from $2,500; care plans from $1,000 a month; 60 days of hypercare included
- Accessibility statement: https://smallbaydigital.com/accessibility/
- Security contact: https://smallbaydigital.com/.well-known/security.txt

## Optional

- [Full content export](https://smallbaydigital.com/llms-full.txt): every page's substance in one file