Cancellation & Refund Policy
We take your cancellation & refund policy very seriously and aim to be transparent in informing you how we provide our services and engage with you. You can understand our policies below, and we welcome feedback through email at info@smallbaydigital.com
Thank you for choosing SmallBay Digital for your business needs. We strive to provide the best service possible, but if you are not completely satisfied with your purchase, please read our cancellation and refund policy below.
Cancellation Policy:
Service Cancellation:
Initiation: To initiate a service cancellation, please contact our support team at [email protected] within 3 calendar days of the contract agreement.
Processing: Upon receipt of your cancellation request, we will review and confirm the cancellation within 3 business days.
Custom Projects:
Scope of Work: For custom development projects, cancellations will be subject to the terms outlined in the agreed proposal or contract.
Partial Work: If a project is canceled after partial work has been completed, charges will be applied based on the milestones achieved and the effort invested up to that point.
Refund Policy:
Eligibility:
Standard Services: If you are not satisfied with the quality and completeness of the services provided, you may request a refund within 7 calendar days from the date of purchase.
Custom Solutions: Refunds for custom solutions will be processed according to the specific terms agreed upon in the proposal or contract.
Process:
Request: To request a refund, contact our support team at [email protected] and provide the reason for your request.
Review: We will review your request and, if approved, process the refund within 7 business days.
Conditions:
Contractual Obligations: All refunds and cancellations will be handled as per the agreed terms and conditions in the respective contracts or proposals.
Service Access: Upon processing a refund, access to any services or products provided by SmallBay Digital will be revoked.
Disputes: In case of any disputes, the terms mentioned in the signed contract or proposal will take precedence.
Contact Us:
If you have any questions regarding our cancellation and refund policy, please contact us:
Email: [email protected]
Phone: +91 – 9901571683
Website: SmallBay Digital
We value your business and aim to provide solutions that enhance your operational efficiency. Thank you for choosing SmallBay Digital as your digital growth partner.