AI Automation for Service & E-commerce
Sell on more channels without adding the manual work that usually comes with them.
For e-commerce and service businesses, AI automation keeps product and inventory data consistent across every sales channel, handles routine customer questions with AI agents, and moves orders through fulfilment without manual re-entry. SBD has built this across Shopify, eBay and marketplace stacks, eliminating listing mismatches entirely.
What usually breaks
Every new channel multiplies the manual work
The same product has to be listed, priced and updated separately on each platform, so adding a channel means adding hours, not just revenue.
Inventory mismatches become oversells
Stock sold on one channel is still live on another until someone updates it, and the customer finds out before you do.
Support answers the same questions all day
Order status, returns and availability dominate the queue, crowding out the conversations that actually need a person.
Orders are re-typed between systems
Storefront, fulfilment and accounting do not talk, so every order gets entered more than once — and every entry is a chance to get it wrong.
The systems we ship
Multi-channel product and inventory sync
One catalogue as the source of truth, pushed to every channel. Stock decrements everywhere the moment it sells anywhere.
AI customer support agents
Agents that answer order status, availability and policy questions from your live data, and hand off cleanly to a human when it matters.
Order-to-fulfilment automation
Orders flow from storefront to fulfilment to accounting without re-entry, with exceptions routed to a person instead of failing silently.
Loyalty and retention workflows
Automated cashback, rewards and re-engagement triggered by real purchase behaviour.
Typical Stack
- Shopify
- eBay / marketplace APIs
- Airtable
- Make.com
- n8n
- Bubble.io
- OpenAI / Claude
- Supabase
Where we have done this
Sales Channel Inventory Sync
— D2C Watch ResellerA D2C watch reseller unified product data across Shopify, eBay and Chrono24 — 80% less manual work, zero inventory mismatches, and twice the listing speed.
Automated Cashback & Loyalty System
— Industrial ManufacturerAn automated cashback and loyalty system that lifted sales 5-10% by rewarding real purchase behaviour without manual payout processing.
Service & E-commerce, answered
Which sales channels can you sync?
Anything with an API — Shopify, eBay, Amazon, WooCommerce and specialist marketplaces such as Chrono24. We have run this pattern across three channels simultaneously with no mismatches, and the approach extends to more.
Will an AI agent give customers wrong answers?
Only if you let it answer from general knowledge. We ground agents in your live order and catalogue data, scope what they are allowed to speak to, and route anything outside that to a human. The failure mode we design for is handing off, not guessing.
Do we need to change platforms?
No. We build around the storefront and tools you already run. The point is to make them talk to each other, not to migrate you onto something new.
Related solutions
Most operations problems cross more than one boundary. These are the areas that usually come up alongside service & e-commerce.
Not sure where the bottleneck is?
That is what the free workflow audit is for. We map how your operations actually run and tell you what is worth automating — before anyone talks about scope or price.
Claim a Free Workflow Audit