For clinic owners and practice managers
Answer each call and booking, including the ones that come in while reception is busy.
Reception teams in clinics spend the day on the phone with the same requests: book, move, cancel, opening hours, directions. We set up a voice agent that answers those calls, books into your calendar and passes anything clinical or unusual to a member of staff.
For owners and practice managers of clinics, practices and studios that take bookings by phone and miss calls at busy times.
Before and after
What changes in a normal week.
Today
- Calls ring out while reception is checking in a patient at the desk.
- Evening and weekend callers get voicemail, and many do not leave a message.
- Rescheduling one appointment takes several calls back and forth.
- No-shows leave gaps that nobody has time to fill.
After the build
- Routine calls are answered at once, including during the morning rush.
- Out-of-hours callers can book, move or cancel an appointment in the calendar.
- Reschedules are handled in one call, with a confirmation sent by SMS or WhatsApp.
- Reminders go out before each appointment, and cancelled slots are offered to people on a waiting list.
What we build
The systems behind the change.
Built in your accounts, at a fixed price agreed after the audit. Builds start at $1,500.
- A voice receptionist
Answers calls, handles booking, moving and cancelling, and transfers clinical questions or upset callers to your staff.
- Confirmations and reminders
A message after each booking and a reminder before the appointment, with a reply option to confirm or change.
- A call log for the front desk
Each call summarised with the caller, the reason and what was done, so staff can follow up where needed.
Proof
A team that has already made the change.
How it starts
Three steps, each with a price.
- 01Discovery call
Thirty minutes on the work your team does by hand. Free, and you leave with a yes or no on fit.
- 02Automation Audit, $500
One to two weeks with the people who do the work. Each fix gets hours saved and a fixed price. Credited to the build.
- 03Build, from $1,500
Two-week sprints in your accounts, then 60 days of hypercare by the same engineers.
Questions
What people ask first.
What happens if a patient asks a medical question?
The agent is set up to recognise clinical questions and urgent calls and transfer them to your staff, or take a message when nobody is free. It does not give medical advice.
Does it work with our booking system?
It needs to read and write appointments, so we check your system’s API during the audit. If it cannot connect, we tell you before you pay for a build.
How do we know it handles calls well?
You can try live demos on our voice agents page before deciding. After launch you can read each call summary and adjust what the agent may do.
Where is patient data stored?
In your own accounts. We set retention for call recordings with you and work under a data processing agreement.
Clinic owners
Bring one process your team still runs by hand.
On a discovery call we look at how it runs today and tell you what it would take to change it, with a price. The call is free.
Book a discovery call