Contact Book a call

For COOs and operations managers

Enter each order once and let the next team pick it up from there.

Most operations teams retype the same order three or four times: from the email, into a sheet, into the ERP and onto the dispatch note. We connect those steps so the order is captured once and each handoff happens from the same record.

For operations leads at companies of 20 to 1,000 people where orders and jobs pass through several teams and systems.

45%

faster order processing for a copper wire manufacturer

Read how it was measured

Before and after

What changes in a normal week.

Today

  • Sales forwards the order email and someone in operations keys it into a spreadsheet.
  • Production, stores and dispatch each keep their own copy of the order and their own status.
  • Handoffs happen in WhatsApp groups, so who did what is hard to trace afterwards.
  • Monday meetings start with twenty minutes of reconciling whose numbers are right.

After the build

  • The order is read from the email or form once and written to a single order record.
  • Each team updates status on that record, and the next team is told when it is their turn.
  • Handoffs are logged with a name and a time, so a delay can be traced to the step where it happened.
  • The meeting opens on a dashboard everyone already agrees with.

What we build

The systems behind the change.

Built in your accounts, at a fixed price agreed after the audit. Builds start at $1,500.

  • Order capture

    Orders from email, forms or a portal read once and written into your ERP or order base, with unclear ones sent to a person to check.

  • Stage handoffs

    Status changes on the order trigger the next team’s task and a message to the person on shift.

  • An operations dashboard

    Open orders by stage, age and owner, refreshed from the live records so nobody builds it by hand.

How it starts

Three steps, each with a price.

  1. 01Discovery call

    Thirty minutes on the work your team does by hand. Free, and you leave with a yes or no on fit.

  2. 02Automation Audit, $500

    One to two weeks with the people who do the work. Each fix gets hours saved and a fixed price. Credited to the build.

  3. 03Build, from $1,500

    Two-week sprints in your accounts, then 60 days of hypercare by the same engineers.

Questions

What people ask first.

Our process has exceptions everywhere. Can you automate that?

We automate the cases that follow the rules and route the rest to a named person with the details attached. The audit maps which is which before anything is priced.

Will my team have to stop work while you switch over?

No. We run the new flow alongside the old one on real orders until the numbers match, then switch over stage by stage.

What happens when something breaks after launch?

For 60 days after go-live we fix issues as part of the build. After that, care plans from $50 a month cover monitoring and fixes, and you get alerts when a run fails.

Operations leads

Bring one process your team still runs by hand.

On a discovery call we look at how it runs today and tell you what it would take to change it, with a price. The call is free.

Book a discovery call
A team of six gathered around one screen in an open-plan office
A discovery call with the people who own the process.

Cookie preferences

Choose what this site may use on your device. You can change this at any time from “Cookie settings” in the footer.

Strictly necessary

Keep the site working and remember the choices you make here. These cannot be switched off, and none of them track you.

Always on
What this includes (4)
NameProvider PurposeDuration
sbd-consentThis site Remembers your cookie choices12 months
Vercel Web AnalyticsVercel Inc. Counts page views in aggregate. Sets no cookie and stores nothing on your deviceNone
ticker-dismissed, sbd-note-offThis site Remembers that you closed a notice or language tipUntil the tab closes
sbd-voice-resume, sbd-voice-prefillThis site Carries a voice conversation across pages, only if you start oneUntil the tab closes

Analytics

Tell us which pages are read and where visitors leave, so we can improve them. IP addresses are anonymised and nothing is used for advertising.

What this includes (2)
NameProvider PurposeDuration
_gaGoogle Analytics (Google LLC) Distinguishes visitors with a random ID13 months
_ga_FPXDMQPRV1Google Analytics (Google LLC) Keeps the session state for this site13 months

Functional

Embedded services that set their own cookies. Without them the site still works; you get a link to open the service instead.

What this includes (1)
NameProvider PurposeDuration
Booking calendarCal.com Inc. Shows live availability and books the call on the booking pageSet by Cal.com

Advertising

Not used. This site has no advertising, retargeting or social media tracking, and we never sell data.

Not used

Questions about your data: hello@smallbaydigital.com